At Visit and Poken by GES, we develop innovative registration and engagement software/hardware applications for exhibitions and events. Our products are designed to collect visitor registration data and sales leads for exhibitors, and then mine that data to extract intelligence for the event organiser. We develop the complete products, from start to finish.
As our Technical Writer you will be essential for effective internal and external communication about our products, as well as for preserving and distributing knowledge that will help us grow and work efficiently. You will work closely with our developers to document new and existing features of our software, as well as be a “champion” for the documentation in general. You will promote awareness of documentation among both internal and external users, encourage others to contribute, and constantly look for better ways to ensure that our documentation reaches its intended audience(s).
You will write for regular end users, as well as for expert software developers. In practice, you will spend about two thirds of your time creating topic-based “help” content for non-technical readers, and one third creating detailed descriptions and diagrams that explain the architecture, data structure, use cases, and source code of our software platform.
Key Activities and Responsibilities
Create online user documentation in MadCap Flare and developer documentation in Atlassian Confluence.
Review and edit interface text to ensure clarity and consistency.
Determine the needs of end users of technical documentation.
Study product samples and talk with product designers and developers.
Organise and write in-depth supporting documents for the engineers.
Develop and maintain an effective, coherent information architecture.
Gather input from stakeholders to prioritise documentation tasks and requests.
Use drawings, diagrams, animation, and charts that increase developers’ understanding.
Ensure consistency in terminology and style across platforms and media.
Revise documents as new issues arise and new features are added to the software.
Actively encourage and help others (who are not writers) contribute content.
You will be required to develop and maintain positive and progressive working relationships both internally and externally, in order to facilitate growth and integration across the business.
In particular, you will be required to work collaboratively alongside and provide support to the wider Visit and Poken development team consisting of front- and back-end developers, project managers and testers.
Skills, Qualifications and Experience
Bachelor or Master level of education or working experience in relevant sector/field.
Professional proficiency in English and Dutch. Other languages are a plus.
Proficient in using MadCap Flare, Atlassian Confluence (or similar).
Proven experience in creating detailed software documentation for audiences with technical and non-technical backgrounds.
Proven ability to autonomously start new (documentation) projects, set clear goals, and effectively plan to achieve them.
Ability to consume, understand and then explain complex technical information.
Good interpersonal and communication skills.
Highly organised with great attention to detail.
Enthusiastic, confident, positive, team player and quick learner.
GES operate a reward strategy based on our workers receiving a salary that best reflects their experience and skill level.
Hours of Work
A 40 hour week working Monday to Friday, typically between the hours of 9.00 – 5.00 (with one hour unpaid lunch).
You may be required to work evenings and weekends during busy periods in order to meet the demands of the business, including overseas travel as required.
How to Apply
We look forward to hearing from you. Please apply by sending your motivation letter and CV to MDHert@ges.com.