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At Visit and Poken by GES, we develop innovative registration and engagement software/hardware applications for exhibitions and events. Our products are designed to collect visitor registration data and sales leads for exhibitors, and then mine that data to extract intelligence for the event organiser. We develop the complete products, from start to finish.

Reporting to the Client Service Director, the Support Engineer provides technical and customer support to the event organisers and their exhibitors who have purchased Visit & Poken’s products. Technical support is provided to the allocated client base not only during the set up for the shows but throughout the year.

Main Responsibilities

Working closely with the Client Service Managers and General Manager to understand the scope and requirements of the Events

Plan and deliver client requirements

Support the production and office manager where required

Provide comprehensive, clear, support to event organisers and their exhibitors, by phone, email and face to face on site

Feedback commonly reoccurring issues to development for fixing in next release

Feedback client requested improvements for the development Roadmap

Pre-show data management and set up

To complete data cleansing and post show IT support as required

Assist in collating FAQ’s to ensure documentation is up to date and relevant and to be available to the CSM team to ensure knowledge is shared

Provide technical and customer support

Input and support the Client Service Manager at client update meetings when required

Support the client in back office use of the system

Quality control all completed job sheet deliverables to ensure they have been delivered accurately to the specification Identify any event requirements which are outside the scope of the contract and ensure the CSM sends the customer a quote for delivery and if agreed.

Monitor progress and report on activities and provide relevant management information

Develop and implement ideas for constantly improving delivery and deliverables to all clients

Liaise and attend meetings with other company departments and clients as necessary to perform duties and aid the business development.

Attend training and to develop relevant knowledge and skills

Actively engage in continuous improvement ensuring suggestions and opportunities are

highlighted to your line manager. 

Relationships

You will be required to develop and maintain positive and progressive working relationships both internally and externally, in order to facilitate growth and integration across the business.

Skills

Experience within the events and exhibition industry, while desirable, is not essential.
Experience working in a similar role/at a similar level.
Ability to work in a fast-paced environment.
Ability to work under own initiative.
Multilingual applications are desirable.
2 years minimum experience as a Support Engineer or similar

Salary

This is a full-time role with offering a competitive salary, dependent on experience.

Hours of Work

A 40 hour week working Monday to Friday, typically between the hours of 9.00 – 5.00 (with one hour unpaid lunch). You may be required to work evenings and weekends during busy periods in order to meet the demands of the business, including overseas travel as required.

Annual Leave

GES’ holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays). The above role information is not exhaustive and the company reserve the right to amend this at any time.

How to Apply

We look forward to hearing from you. Please apply by sending your motivation letter and CV to recruitment@ges.com.