At Visit and Poken by GES, we develop innovative registration and engagement software/hardware applications for exhibitions and events. Our products are designed to collect visitor registration data and sales leads for exhibitors, and then mine that data to extract intelligence for the event organiser. We develop the complete products, from start to finish.
Reporting to the Client Service Director, the Support Engineer provides technical and customer support to the event organisers and their exhibitors who have purchased Visit & Poken’s products. Technical support is provided to the allocated client base not only during the set up for the shows but throughout the year.
Working closely with the Client Service Managers and General Manager to understand the scope and requirements of the Events
Plan and deliver client requirements
Support the production and office manager where required
Provide comprehensive, clear, support to event organisers and their exhibitors, by phone, email and face to face on site
Feedback commonly reoccurring issues to development for fixing in next release
Feedback client requested improvements for the development Roadmap
Pre-show data management and set up
To complete data cleansing and post show IT support as required
Assist in collating FAQ’s to ensure documentation is up to date and relevant and to be available to the CSM team to ensure knowledge is shared
Provide technical and customer support
Input and support the Client Service Manager at client update meetings when required
Support the client in back office use of the system
Quality control all completed job sheet deliverables to ensure they have been delivered accurately to the specification Identify any event requirements which are outside the scope of the contract and ensure the CSM sends the customer a quote for delivery and if agreed.
Monitor progress and report on activities and provide relevant management information
Develop and implement ideas for constantly improving delivery and deliverables to all clients
Liaise and attend meetings with other company departments and clients as necessary to perform duties and aid the business development.
Attend training and to develop relevant knowledge and skills
Actively engage in continuous improvement ensuring suggestions and opportunities are
highlighted to your line manager.
You will be required to develop and maintain positive and progressive working relationships both internally and externally, in order to facilitate growth and integration across the business.