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At Visit and Poken by GES, we develop innovative registration and engagement software/hardware applications for exhibitions and events. Our products are designed to collect visitor registration data and sales leads for exhibitors, and then mine that data to extract intelligence for the event organiser. We develop the complete products, from start to finish.

Reporting to the Client Service Director, you will be responsible and accountable for client satisfaction, retention and delivery of services as defined in the client contract and related documents. The Client Service Manager is responsible for ensuring that their allocated clients are serviced in line with standards set out by Visit & Poken. The position is both responsive and proactive and the role-holder will take pride in meeting and exceeding client expectations. The Client Service Manager will take clear ownership of client issues from start to finish, and will always ensure that these are addressed and resolved. They must also be able to form excellent relationships with their allocated clients ensuring that those clients are dealt with efficiently and effectively

Main Responsibilities

Plan and deliver client projects to an agreed budget and timescales

Plan and coordinate all events activities, ensuring plans are communicated to relevant personnel both internal and external

Maintain regular contact with the client and ensure regular meetings are scheduled either over the phone or face to face

Drive Visit & Poken GES products such as Visit, Visit Connect and Visit Intelligence as well as promoting portfolio growth

Maintain contracts and licence numbers in line with current contract parameters

Proactively identify and anticipate client needs

Quality control all completed deliverables to ensure they have been delivered accurately to the specification.

Work closely with Support Engineers

Attend client sites and show sites as and when required nationally and occasionally internationally

Prepare and deliver comprehensive on-site plan, working closely with the on-site engineers

Open events when required

Conduct post implementation reviews of events in the spirit of continuous improvement, ensuring both customer and colleague feedback is collated and acted upon

Develop and Implement ideas for improvement of delivery of services

Liaise and attend meetings with other departments and clients

Ensuring close and well-coordinated communication with the Business Development in relation to both service provision and client contact and relationships

Relationships

You will be required to develop and maintain positive and progressive working relationships both internally and externally, in order to facilitate growth and integration across the business.

Skills

Experience within the events and exhibition industry, while desirable, is not essential.
Experience working in a similar role/at a similar level.
Ability to work in a fast-paced environment.
Ability to work under own initiative.
Multilingual applications are desirable.
2 years minimum experience as a Client Manager or similar

Salary

This is a full-time role with offering a competitive salary, dependent on experience.

Hours of Work

A 40 hour week working Monday to Friday, typically between the hours of 9.00 – 5.00 (with one hour unpaid lunch). You may be required to work evenings and weekends during busy periods in order to meet the demands of the business, including overseas travel as required.

Annual Leave

GES’ holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays). The above role information is not exhaustive and the company reserve the right to amend this at any time.

How to Apply

We look forward to hearing from you. Please apply by sending your motivation letter and CV to recruitment@ges.com.